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When it sucks to own a Dell
Dear Dell:
Suppose you're a business traveler on a mid-afternoon flight to a two-day trade show in a large metropolis. In your haste to adhere to the new arbitrary security restriction of the month, you were all over packing the sub three-ounce shaving cream, but forgot your Dell laptop power cord. Worse, you didn't realize this until you already spent 1.2 hours of your laptop's 1.5 hour potential working on important stuff.
Here's what you can do:
- Have one overnighted from Austin. Well, not exactly overnight - it would have arrived today, just as I'm packing up the sock puppets that I've been using to give product demos. ("Imagine my right hand is an iso-surface and Mister Binky here is a cut plane.")
- As if reading from the script, representatives at the big box stores I called (Best Buy, Circus City, Fry's, Staples, Duct Tapes) all said: "Sony, HP, Toshiba: no problemo. But Dude, you got a Dell."
- Find a third-tier business that "reprocesses" old leaseback Dells and parts them out on eBay and other fine commerce establishments. This was time consuming and unproductive. Of the five numbers I called:
- One was somewhere in the midwest.
- An inaudible warbling on the answering machine.
- One person spoke no language I'm familiar.
- Two didn't stock the ultra high-power one I needed and suggested I google around some more. (I'm sure they wouldn't appreciate how fun it is to use this aspect of a Blackberry.)
- Rely on munificence from a fellow presenter, as I'm doing now... until they need to leave.
- Rely on the Blackberry. I was doing this yesterday, but it bugs me when my emails are composed in 30 columns and short, fifth-grade sentences.
I'd like to hope I'm the only business traveler to forget a charger, but it seems improbable. Am I missing something, or is this a gaping hole in your strategy? Should I have bought a Mac?
Sincerely,
Jim
Mostly Cloudy: 57° F, wind 200°@ 9 mph, visibility 10 mi, 71% humidity
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I appreciate and read every email, but I'm so deluged, that I can no longer respond personally. Please don't be offended.
deformity-laggardly